Renaissance Mirage City by Marriott Hotels, Cairo, Egypt

Renaissance Mirage City By Marriott
5-Star Hotel
December 2014

Room Service:  Total Points: 10/12

1. Food is Fresh (3)
2. Appearance (3)
3. Taste (2)
4. What was ordered? (Breakfast, Lunch, or Dinner)
5. What time of day? (Morning, Afternoon, Evening)
6. Quality for the money? (2)

Reception/Check In/Check Out: Total Points: 12/15

1. Wait Time (2)
2. Friendliness of Staff (3)
3. Bell Hop/Concierge (3)
4. Confidentiality (3)
5. Refreshment offered upon arrival (1)

Housekeeping: Total Points: 9/9

1. Cleanliness of the Room (3)
2. Clearly Smoking or Non-Smoking (3)
3. In-Room stationary, and pen are provided (3)

Laundry Service: Total Points: 8/9

1. Clothes smell fresh (3)
2. Spots are taken out (2) *see comments*
3. Delivery is on-time (3)

Restaurants: Total Points: 14/15

1. Bars-fully stocked ready to make any drink suggested. (2)
2. Cleanliness and Appearance (3)
3. Noise Level in Bars (3)
4. Freshness of Food (3)
5. Friendliness and Helpfulness of Restaurant Staff (3)

Mini Bar (In Room): Total Points: 6/6

1. All items in Menu are in the Mini Bar (3)
2. Mini Bar has alcoholic refreshment. (3)

Swimming Pool: Total Points: 6/6

1. Year-Round Availability (3)
2. Cleanliness inside and outside the pool. (3)

Fitness and Equipment: (NR)

1. Types of Machines available
2. Cleanliness of Gym Area
3. Well-Maintained Machines

Spa Services: (Not Available)

1. Body Scrubs
2. Massage
3. Reflexology
4. Variety of Times to choose from
5. Segregated/Non-Segregated
6. Privacy and Confidentiality
7. Professional Staff
8. Competitive Prices

Other Services:
Internet: Total Points: 3/3

1. Paid/Unpaid (3)
2. Rate charged per night (Free)

Retail Shops: Total Points: 6/6

1. Availability of Items (3)
2. Hotel Gift Shop is stocked with Souvenirs, Emergency Supplies like pain killers, toiletries and other items "forgotten" at home. (3)

Beauty Salon:  Total Points: 6/6

1. Present/Not Present (Present) (3)
2. What services are available? (Full Service, exclusive Massage) (3)

This was a brand new hotel in Mirage City, Cairo, Egypt.  The salon service was at JW Marriott and there was a free golf cart shuttle that was arranged to take you between both properties.  It was a Stay at one-Play at two type of arrangement.  All the discounts, restaurants, golf and other services were available for guests staying at both properties.

The score that this property receives is 80/87 points.  The percentage score is: 92% with a Grade Rating of "A-".  Overall, I would book at this hotel again in the future.  They do have a delightful Chinese restaurant, pool restaurant, and bar overlooking the property.  

The setting is quiet and away from all the humdrum of Cairo, but close enough by taxi to Festival City Mall and City Stars Mall-costing you about LE90 Egyptian Pounds or $12 USD for a round-trip ride. I also made friends with one of the taxi drivers there, as he took me around like a private driver.  He charged me fairly, and would be able to give you his name if ever you decide to visit Cairo.


Happy Travels!