Hotel Centro Capital Center by Rotana-UAE, Abu Dhabi

Centro Capital Center-Rotana
3-Star Hotel
June 2013



Room Service: Total Points: 11/12

1. Food is Fresh (3)
2. Appearance (3)
3. Taste (2)
4. What was ordered? Dinner
5. What time of day? Evening
6. Quality for the money? (3)

Reception/Check In/Check Out: Total Points: 12/15

1. Wait Time (3)
2. Friendliness of Staff (3)
3. Bell Hop/Concierge (3)
4. Confidentiality (2)
5. Refreshment offered upon arrival (1)

Housekeeping: Total Points: 9/9

1. Cleanliness of the Room (3)
2. Clearly Smoking or Non-Smoking (3)
3. In-Room stationary, and pen are provided (3)

Laundry Service: (Not Utilized)

1. Clothes smell fresh
2. Spots are taken out
3. Delivery is on-time

Restaurants: Total Points: 8/9

1. Bars-fully stocked ready to make any drink suggested. (NR)
2. Cleanliness and Appearance (3)
3. Noise Level in Bars (NR)
4. Freshness of Food (2)
5. Friendliness and Helpfulness of Restaurant Staff (3)

Mini Bar (In Room): Total Points 4/6

1. All items in Menu are in the Mini Bar (3)
2. Mini Bar has alcoholic refreshment. (1)

Swimming Pool: (Not Rated)

1. Year-Round Availability
2. Cleanliness inside and outside the pool.

Fitness and Equipment: (Not Rated)

1. Types of Machines available
2. Cleanliness of Gym Area
3. Well-Maintained Machines

Spa Services: (Not Aware if Services Were Available)

1. Body Scrubs
2. Massage
3. Reflexology
4. Variety of Times to choose from
5. Segregated/Non-Segregated
6. Privacy and Confidentiality
7. Professional Staff
8. Competitive Prices

Other Services:
Internet: Total Points: 3/3

1. Paid/Unpaid (3)
2. Rate charged per night (Free)

Retail Shops: Total Points: 5/6

1. Availability of Items (3)
2. Hotel Gift Shop is stocked with Souvenirs, Emergency Supplies like pain killers, toiletries and other items "forgotten" at home. (2)

Beauty Salon: (Unaware if Available)

1. Present/Not Present
2. What services are available? 

I spent one night in this Rotana.  With Rotana, it is easy, for the most part to review and critique this hotel chain.  Because it was on a school night, I just stayed there for enjoyment to be away from my shared accommodation.  

It was a brand new hotel located near the Exhibition Center, where there is not a whole lot of shops or restaurants, just located inside the hotel or if you take a taxi, there are some magnificent restaurants within the Embassy section of Abu Dhabi.

I give this hotel property a total of 52/60 points.  It gets a Percentage rating of 87%; and a "B+" Grade Rating.  I would stay again at this 3-Star Hotel as it was a great experience for its rating.

Happy Travels!