The Grand Millenium-Abu Dhabi, United Arab Emirates

The Grand Millennium, Al Wahda, Abu Dhabi, UAE
5-Star Hotel
February 2014 and December 2014

Room Service: Total Points: 9/12

1. Food is Fresh  (2)
2. Appearance (3)
3. Taste (2)
4. What was ordered? Lunch and Dinner
5. What time of day?  Afternoon and Late Evening
6. Quality for the money? (2)

Reception/Check In/Check Out: Total Points: 12/15

1. Wait Time (2)
2. Friendliness of Staff (3)
3. Bell Hop/Concierge (3)
4. Confidentiality (3)
5. Refreshment offered upon arrival (1)

Housekeeping: Total Points: 9/9

1. Cleanliness of the Room (3)
2. Clearly Smoking or Non-Smoking (3)
3. In-Room stationary, and pen are provided (3)

Laundry Service: Total Points: 8/9

1. Clothes smell fresh (3)
2. Spots are taken out (2)
3. Delivery is on-time (3)

Restaurants: Total Points: 8/9

1. Bars-fully stocked ready to make any drink suggested. (NR)
2. Cleanliness and Appearance (3)
3. Noise Level in Bars (NR)
4. Freshness of Food (3)
5. Friendliness and Helpfulness of Restaurant Staff (2)

Mini Bar (In Room): Total Points: 6/6

1. All items in Menu are in the Mini Bar (3)
2. Mini Bar has alcoholic refreshment. (3)

Swimming Pool: (Not Rated)

1. Year-Round Availability
2. Cleanliness inside and outside the pool.

Fitness and Equipment: (Not Rated)

1. Types of Machines available
2. Cleanliness of Gym Area
3. Well-Maintained Machines 

Spa Services: Total Points: 13/18

1. Body Scrubs (3)
2. Massage (3)
3. Reflexology (2)
4. Variety of Times to choose from (1)
5. Segregated/Non-Segregated (3)
6. Privacy and Confidentiality (NR)
7. Professional Staff (NR)
8. Competitive Prices (1)

Other Services:
Internet: Total Points: 3/3

1. Paid/Unpaid (3)
2. Rate charged per night (Free)

Retail Shops: (Mall is Adjoining)

1. Availability of Items
2. Hotel Gift Shop is stocked with Souvenirs, Emergency Supplies like pain killers, toiletries and other items "forgotten" at home. 

Beauty Salon: (Not Aware of any Beauty Salon)

1. Present/Not Present
2. What services are available? 

Total points received for this property according to my ratings: 68/81 Points Received: Percentage Score: 84%; receiving a "B" Rating for a 5-Star Hotel Property.

The food ordered to the room was nicely presented, however the taste was not as impressive. 

I have been to a handful of 5-star hotels which offer some type of complimentary refreshment to guests, allowing them to sit in the lobby and sign for their room information while they are seated-as their travel documents are re-presented to them.  This was not apparent.  However, the welcome received with free valet parking is a plus for the Reception Area.

While attending breakfast in the restaurant, there was a morning when I asked for a cola, I was rudely presented with, "That is not included in your price!  You will have to pay for that separately."  If coffee, hot chocolate, tea, and juice are all included, why isn't soda?  It is a non-alcoholic beverage and would not cost the hotel too much if it is offered.  Also, if I had a problem paying for services, I would never stay at a 5-star hotel.

I have had friends stay at this property as guests and residents and they have informed me that the pool and gym facilities are stellar, so based on their opinions, they do provide those services. 

I could not rate the actual professionalism and privacy of the spa as they were always fully booked.  I was there for six days and they never had an opening.  Either they are short-staffed or they are very popular.  However, in the Mall adjoining, there is also a nice facility for massage for women on the top floor close to the food court in the old section of the Mall.

I did not notice a retail shop inside the property, however as the Mall is Adjoining any and all shopping items are available in the Mall.

Overall, if I am ever in Abu Dhabi again, staying at the Grand Millennium-Al Wahda was enjoyable and convenient to area attractions, and I would not mind booking there again. 

Happy Travels!